Sunday, February 23, 2020

Pay an unpaid invoice from the Client Area (Portal)

The process of paying an unpaid invoice from the client area is very easy & simple. Still, many of our new customers were facing difficulties while they were trying to pay an unpaid invoice from the portal. 
This article is provided as a courtesy to our customers, to help them pay the unpaid invoice from their client area (portal)Hope you will find it helpful.
Let's get started.

Step 1:
Login to your Client Area (Portal) using this link :
https://portal.eyhost.biz/clientarea.php

Input your registered email address and password then click on 
Login.


Step 2:
You will be redirected to your Dashboard.
From the top menu bar click on your Billing, then from the dropdown menu click on My Invoices.


Step 3:
Here you will see all the (paid & unpaid) invoices.
Click on the unpaid invoice no that you wish to pay. (Here we are clicking on 53914 for demonstration purpose)


Step 4.1: Pay with Credit/Debit Card
Here you will see, your selected unpaid invoice with details.
From the payment method dropdown, if you wish to pay using your credit/debit card,
select the 
credit/debit card option.
Then on the top right side, you will see a green button Pay with Credit/Debit Card. Click on it. Then you will be redirected to the next page.



Step 4.2:
Here choose your preferred payment method, then click on Pay Now.
Then provide the details of your card and proceed for further actions.



Step 4.3: Bank Transfer
From the payment method dropdown, if you wish to pay using Bank Transfer method,
select the 
Bank Transfer option.
Then on the top right side, you will see all the Bank Account information
Please note that information and go to your preferred bank, the deposit the exact money mentioned in your invoice.
After that, please let us know about the payment details (deposit slip) via ticket o the Billing Department.
Please click here for the detailed guide on how to open a ticket from the EyHost portal.
After verifying the details we will update the invoice and activate the service that you have ordered and paid for. 




Step 4.4: Pay via bKash
From the payment method dropdown, if you wish to pay using bKash,
select the 
bKash option.
Then on the top right side, you will see our bKash Marchant Mobile No. , Invoice# and Amount.



Now with those details, you can proceed on make payment via bKash.

Step 4.5 (a): Pay via bKash From Mobile by Dialing USSD Code : *247#
Dial *247# from your mobile no. then follow the instruction as shown below.
If you have a smartphone and you wish to pay via the bKash mobile app, then you can follow Step 4.5 (b)



Step 4.5 (b)Pay from bKash Mobile App:
(i) Open the bKash App from your mobile then click on the Make Payment option



(ii) Then Input our Marchant Mobile No: 01619474927 then click on the Tap to Continue button.



(iii) Then Input the exact amount (1044 for this example) of your unpaid invoice and then tap on the  (arrow) button.


(iv) In the Reference field, input your invoice no. , then input your bKash PIN into the required field and tap on the  (arrow)  button.



(v) Finally, check again that all your provided details are correct. After being sure, Tap and hold the Tap and hold to Make Payment button until the payment is completed.


After successful payment completion, you will get a confirmation with TrxID in the app as well as via SMS. 
Step 5
Now, go to your eyhost portal and click on your unpaid invoice (already described in Step 3).
Then input the TrxID and click on Submit Now button. 


After that, if you still got any error and the invoice remains unpaid. 
Then please let us know about the payment details via ticket o the Billing Department.
Please click here for the detailed guide on how to open a ticket from the EyHost portal.
After verifying the details we will update the invoice and activate the service that you have ordered and paid for. 

Please make sure you provide the following payment details for bKash payment in the ticket:
1. The number on which you have made the payment. ( Our number)
2. The number you used for making the payment. (your number)
3. Paid Amount of the invoice.
4. TrxID
5. Reference number (Invoice number).

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