The process of taking direct support from Google via Live Chat is very easy. Still, many of our new customers were facing difficulties while trying to get direct support from Google via Live Chat, especially for their Google Workspace Services. This article is provided as a courtesy to our customers, to help them taking direct support from Google via Live Chat. Hope you will find it helpful.
From to your Google Workspace Admin Console, click on the Support option. A new pop-up windows will be opened and from there click on the Chat radio button and then click on the Continue button.
From the next page, you will be asked How would you like to contact support?
Then click on the Chat option. Then you will be asked to briefly describe your issue. You can simply reply as I need to chat with a live support agent (person) instead of bot.
You might need to wait in the chat support queue for a little bit.
After that, you will be assigned to a live chat support agent from Google Workspace. Now you can chat with the agent regarding your Google Workspace related issues and take direct help from his.